Refund policy

KOKOOKY RETURN POLICY

📍 Return Eligibility: Customers can request a return within 7 days of receiving their order for domestic purchases and 14 days for international orders.

📍 Condition of Items: Items must be unused, in their original packaging, and with all tags attached to qualify for a return.

💠 Return Process 💠
Initiating a Return: To initiate a return, please contact our customer service at kokookyofficial@gmail.com. Include your order number and reason for the return.

Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the returned item reaches us.

Refund Method: Refunds will be processed via the original payment method within 7-14 business days after we receive and inspect the returned item.

Exchange Policy: If you wish to exchange an item, please follow the return process to return the original item first, then place a new order for the desired item.

💠 Non-Returnable Items 💠
Certain items are non-returnable, including:

✦ Gift cards
✦ Items marked as final sale
✦ Personalized or custom-made items

Contact Information
If you have any questions or concerns regarding our return policy, please reach out to us at kokookyofficial@gmail.com. We’re here to assist you!